You'll notice that with our pricing structure we mention that the pricing is an indicative price. Before taking a project on and signing a contract we have an initial client meeting to learn more about you and ensure we fully understand what your business needs. Once all the admin are sorted and we kick off the project we have an in-depth strategy session alongside stakeholder interviews to ensure we're aligned on what's needed and how it will be executed.

With every project that we take on, we make sure to kick it off on the right foot by having an initial introductory meeting, followed by a strategy meeting. This helps us to get a better understanding of your business and needs. You'll also have a dedicated account manager that is available to answer any questions. We work with milestones throughout the project with regular client check-ins to ensure you are satisfied with the deliverables before we proceed to the next step in the process. We even offer a “Happiness Guarantee” which you can learn more about in this presentation.

We value client relationships and always try to have a clear line of communication. During our kickoff phase of the project we create a Project Plan that touches base on escalation processes in case something goes wrong, we prefer to be proactive instead of waiting for things to go wrong.

We always strive to deliver the best work possible and ensure our clients are satisfied. But if for any reason a problem arises and a client decides to stop the project we account for that by taking a milestone approach with our website process. For each big milestone, there are deliverables that need to be approved by the client. Once approved we also request the agreed upon fee to be paid. In case the project is abandoned the client will own the intellectual rights considering the milestone where the project was stopped at (keep in mind we will also charge a buy out fee, we will unpack this in our contract).

Yes, we haven't included it in our proposal but this can be provided on request.

Depending on the Package (Bronze, Silver, and Gold) we didn't account for any video/photo production costs, branding, communication strategy, social media marketing, or digital marketing and will be at an extra charge.

Things not included is Digital Strategy, Communication Strategy, Rebranding, Photo/Video Production, New Booking platform to replace Resort Suite.

Most often there's a disconnect between the agency's and the client's expectations. Delays with approvals and supplying necessary content or information can also hinder a project from completion. If the agency doesn’t do enough research to fully understand the business and user goals. Miscommunication between agency and client. All of this can be accounted for by started off on the right foot, having a clear line of communication, regular check-ins, and escalating things early on when necessary.

If you choose to work with us on your website project we will endeavour to answer all of these questions in depth before a contract is issued.

Sure, please find our pricing overview here and the detailed breakdown of pricing, ongoing responsibilities and cost here.